Free Consultation
The first step toward peace of mind and compassionate care for your child.
Service Description
A 30-minute introductory session to discuss your family's needs and how our respite care services can support your child's well-being. We will cover personalized care plans, scheduling, and any specific behavioral or developmental requirements.
Cancellation Policy
The following booking policy outlines the requirements for scheduling services. Advance Booking Requirements To ensure adequate staffing and preparation, all respite services must be scheduled in advance. Standard Booking Requirement * All service appointments must be booked at least **24 hours prior to the requested service start time. * Bookings submitted less than 24 hours before the requested service time may not be accepted. Same-Day Booking Requests * Same-day bookings are not guaranteed. Same-day services may be approved on a case-by-case basis based on: * Staff availability * Service location * Client needs * Completion of all required intake documentation * Additional fees may apply for approved same-day bookings. Minimum Service Hours To ensure quality care and efficient scheduling, Hearts at Home Respite Services, LLC requires a minimum service duration for all appointments. Minimum Booking Length * Most respite care appointments require a minimum booking of 3 consecutive hours. * Appointments shorter than 3 hours are available. This policy allows caregivers sufficient time to receive meaningful respite while ensuring staff can provide consistent and uninterrupted support. Maximum Service Hours For the safety and well-being of both clients and caregivers, service hours are limited. Maximum Booking Length * A single respite care appointment may not exceed **12 consecutive hours. Requests exceeding 12 hours may require: * Separate service agreements * Advance approval from Hearts at Home Respite Services, LLC Approval of extended care services is at the sole discretion of the company. Required Intake Completion Before Booking Prior to scheduling services, all new families must complete the required intake process. The following documents must be completed, signed, and approved before any booking request can be confirmed: * Client Intake Form * Emergency Contact Information * Medical Information Form * Behavioral Support Information Form * Service Agreement * Policies and Procedures Acknowledgment Any additional documentation requested by Hearts at Home Respite Services, LLC